Chicago-based collection agency Leading Edge Recovery Solutions maintains membership with The Association of Credit and College Professionals (ACA International), a global network of more than 5,000 third-party collection firms, creditors, vendor affiliates, and other industry professionals. ACA International provides its members numerous benefits, including admittance into cutting-edge training and development, entry into groundbreaking conferences, and access to the latest products.

Established in 1939, ACA International focuses on improving the credit and collection industry through a variety of methods, including education and advocacy. ACA International holds its members and other professionals operating within the business to high ethical standards, working to expel current stereotypes of bill collectors. The trade organization’s Collector’s Pledge helps ensure that members treat customers with respect and professionalism, which is an overarching goal of ACA International.

The ACA International’s objectives are driven largely by a three-year strategic plan, set in 2010, that includes building partnerships with sister associations, growing the credit and collection industry’s public persona, and developing better training modules applicable to supervisors and a wider range of both new and experienced collectors. Over the years, the ACA International has encouraged industry excellence by awarding top performers. ACA International offers a variety of membership and education awards, including the James K. Erickson Continuous Service accolade, the Unit Leader of the Year designation, and the Fred Kirschner Instructor Achievement.

Campus ACA, ACA International’s education arm, encourages professional development through seminars and webinars, online training, and the ACA’s Annual Convention & Expo. Campus ACA provides a variety of certificate programs to its members, including certifications as Professional Collection Specialists, Creditor Collection Specialists, or Credit and Collection Professionals. Campus ACA diplomas offer advanced training, allowing individuals to expand their skills through either a Credit and Collection Compliance Officer program, a Train-the-Trainer Specialist program, or other options. Learn more at www.acainternational.org.

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